Are YOU Listening to Your Guests Needs?

Good Communication. This skill is often deemed a pre-requisite for the workplace in most industries, but especially in Hospitality. Whether it is verbal or non-verbal, communication is essential, primarily for enhancing guest experience. Unfortunately, the terms ‘communication’ and ‘communicator’ are used very lightly and we have lost the true meaning of what it means to be an effective communicator.

Continue ReadingAre YOU Listening to Your Guests Needs?
Read more about the article Cultural Sensitivity
Workers having a meeting together network graphic

Cultural Sensitivity

Cultural Sensitivity. A term which is often used, but not understood correctly. What is it’s true meaning and how can you apply it in Hospitality? Today, we’re living in a globalised world and are being exposed to different and new cultures everyday. Each culture is unique, whether it is their rituals, they way they communicate or even the food they eat.

Continue ReadingCultural Sensitivity