”IFH has been our partner for several years and they have proven year over year their high commitment and professionalism in meeting our expectations. Their availability, flexibility and values are just one of the many assets that they proudly carry throughout every encounter we have had with them so far. Especially during these hard times, IFH has shown a tremendous effort in carrying different activities with the utmost professionalism and for that I am very grateful to have them as one of our most valuable partners.” 

”I am delighted to provide a glowing testimonial for IFH – Inspiration for Hospitality. Their team conducted mystery cash audits at our hotel, and I must say, we couldn’t be more satisfied with the entire experience.

From the initial communication to the delivery of the results, IFH displayed a high level of professionalism and expertise. The mystery cash audits they conducted were thorough and comprehensive, covering all aspects of our hotel’s services.

Not only we were impressed by their attention to detail, but the insights and feedback we received from IFH were incredibly valuable. It allowed us to identify areas for improvement and enhance the overall quality of our services.

I highly recommend IFH to any business in the hospitality industry seeking comprehensive and reliable mystery cash audits. 

Thank you, IFH, for your exceptional work, and we look forward to continuing our partnership in the future.”

“I first heard about IFH from a colleague, and based on his feedback, I was interested in trying them out. Now, after working with IFH for over 3 years, I can confidently say their services continue to be highly effective.

The adaptability of the call questionnaire structure has been crucial, allowing us to tailor it to our shop call audits and property specific requirements. The initial training sessions, along with detailed reporting provided clear insights into areas of improvement. One of the biggest advantages has been the quick feedback and call recordings, which enable us to review interactions while they’re still fresh in memory.

A great example of IFH’s impact is how our reservations team has improved in handling objections. Through IFH’s coaching and call analysis, our agents have become more confident in upselling premium rooms. We noticed a significant increase in conversion rates after implementing the recommended techniques, particularly in handling rate objections with a value-driven approach rather than just quoting prices. The team now actively engages guests by highlighting unique property features and benefits, leading to more successful bookings.

Overall IFH has helped us fine tune our approach and drive results”

“We are thrilled to partner with IFH, whose training programs and test calls have significantly enhanced the performance of our Fairmont and Raffles Hotels.

Since implementing their services, we’ve seen a marked improvement in our quality scores and consistency across our reservation departments.

IFH’s tailored approach has equipped our staff with essential skills, resulting in higher guest satisfaction. We highly recommend IFH to any hospitality organization seeking to elevate service standards and achieve lasting success.”