WHY

Deliver value to transform the good to the great.

WHO

People of amazing minds who will bring value to your businesses.

HOW

With Shock Expectations that will gain immediate altitude above the rest.

WHAT

Through Next Generation Quality Management Solutions.

Bridging Guest Expectations and Employee Perception with Insight-Driven Hospitality Solutions

Empowering the hospitality industry for over 30 years, we specialize in enhancing Customer Experience by equipping teams to exceed guest expectations and create memorable “WOW” moments.

Through our targeted Employee Engagement strategies, Mystery Shopping, and Mystery Calling solutions, we support continuous team development and foster a culture of excellence. Our tailored Skill Training and Hospitality Training programs are designed to build high-performing, guest-centric teams.

We offer industry-specific Leadership Trainings, Management Training, and development in areas such as Sales, Revenue Management, Front Office Operations, and Business Development — all crafted to elevate operational standards and service delivery.

Aligned with our philosophy of “Bridging the Gap between Guest Expectation and Employee Perception,” we’ve introduced advanced Customer Feedback systems, Integrity Audits, and Sentiment Analysis tools to support real-time performance insights and sustained growth.

Mastering Competitive Agility in the "Now" and "New" with Transformative Hospitality Solutions

Find out how we support your company’s success!

500X400 GETAHEADBLUETRANSPARENT

MANAGE YOUR CUSTOMER EXPERIENCE

MYSTERY SHOPPING / CUSTOMER FEEDBACK / SENTIMENT ANALYSIS

REC - IFHACADEMYBLUETRANSPARENT

PEOPLE DEVELOPMENT

COACHINGS / TRAINING UNLIMITED /TRAINING BY DESIGN

Your Smile. Our Happiness!

”IFH has been our partner for several years and they have proven year over year their high commitment and professionalism in meeting our expectations. Their availability, flexibility and values are just one of the many assets that they proudly carry throughout every encounter we have had with them so far. Especially during these hard times, IFH has shown a tremendous effort in carrying different activities with the utmost professionalism and for that I am very grateful to have them as one of our most valuable partners.” 

 

Shaza Hotels

Mohamed Bouchaab
Director of Operations

I am delighted to provide a glowing testimonial for IFH – Inspiration for Hospitality. Their team conducted mystery cash audits at our hotel, and I must say, we couldn’t be more satisfied with the entire experience.

From the initial communication to the delivery of the results, IFH displayed a high level of professionalism and expertise. The mystery cash audits they conducted were thorough and comprehensive, covering all aspects of our hotel’s services.

Not only we were impressed by their attention to detail, but the insights and feedback we received from IFH were incredibly valuable. It allowed us to identify areas for improvement and enhance the overall quality of our services.

I highly recommend IFH to any business in the hospitality industry seeking comprehensive and reliable mystery cash audits. 

Thank you, IFH, for your exceptional work, and we look forward to continuing our partnership in the future.”

Millennium Hotels and Resorts

Studio M Arabian Plaza
Maria Lamarche
General Manager

“I first heard about IFH from a colleague, and based on his feedback, I was interested in trying them out. Now, after working with IFH for over 3 years, I can confidently say their services continue to be highly effective.

The adaptability of the call questionnaire structure has been crucial, allowing us to tailor it to our shop call audits and property specific requirements. The initial training sessions, along with detailed reporting provided clear insights into areas of improvement. One of the biggest advantages has been the quick feedback and call recordings, which enable us to review interactions while they’re still fresh in memory.

A great example of IFH’s impact is how our reservations team has improved in handling objections. Through IFH’s coaching and call analysis, our agents have become more confident in upselling premium rooms. We noticed a significant increase in conversion rates after implementing the recommended techniques, particularly in handling rate objections with a value-driven approach rather than just quoting prices. The team now actively engages guests by highlighting unique property features and benefits, leading to more successful bookings.

Overall IFH has helped us fine tune our approach and drive results”

The BVLGARI Resort Dubai

Ryan Dsouza
Director of Revenue Strategy

“We are thrilled to partner with IFH, whose training programs and test calls have significantly enhanced the performance of our Fairmont and Raffles Hotels.

Since implementing their services, we’ve seen a marked improvement in our quality scores and consistency across our reservation departments.

IFH’s tailored approach has equipped our staff with essential skills, resulting in higher guest satisfaction. We highly recommend IFH to any hospitality organization seeking to elevate service standards and achieve lasting success.”

Raffles & Fairmont

Thibaut Paquet
Regional Director Revenue Management
Asia, Europe, Middle East & Africa

Contact us!

IFH Worldwide


Dubai Knowledge Park
G-39, Block 13
+971/4/368 85 84
inspirators@ifh-worldwide.com

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