HOSPITALITY BEYOND BORDERS.
Deliver value to transform the good to the great.
People of amazing minds who will bring value to your businesses.
With Shock Expectations that will gain immediate altitude above the rest.
Through Next Generation Quality Management Solutions.
Bridging the gap between Guest Expectations & Employee Perception
Passionately servicing the hospitality industry for over 30 years, by assisting your teams to exceed guest expectations, creating “WOW” moments.
With our training and mystery shopping solutions we help teams with continuous development programs, leading teams to the path to success. Our series of vocation- based programmes specifically designed to create winning teams. Built for the hotel industry, our programmes deliver best practices in Leadership, Sales, Business Development, Revenue Management, Front Office Management, and a plethora of other Hotel managerial skills.
Keeping in line with our philosophy- “Bridging the Gap between Guest Expectation and Employee Perception” we have introduced Feedback Management & Sentiment Analysis.
Mastering competitive agility in the “now” and in the “new”.
Find out how we support your company's success!
MANAGE YOUR CUSTOMER EXPERIENCE
MYSTERY SHOPPING / CUSTOMER FEEDBACK / SENTIMENT ANALYSIS
COACHINGS / TRAINING UNLIMITED /TRAINING BY DESIGN