WE ARE
IFH!

WE ARE IFH!

This is what motivates us

We are passionate about bringing hospitality to the world

OUR MISSION

Empowering customers to enrich their global guest experiences, with local flavours by providing innovative, agile and customized services and solutions.

OUR VISION

Positively touch the lives of employees in all service industries and help them create a “WOW” experience for their customers.

Our Motivators !

PASSION

Undeniable Magnetism + Enthusiasm = Passion
Our success starts with passion - passion for our clients, passion for our work and passion for quality. With a passionate team comes positivity, innovation, respect and collaboration. Within our motivating and nurturing environment, we strive to deliver the best.

Integrity

Business Integrity + Integrity in business are vital!
We practice what we preach! From conducting Integrity Audits to maintaining our own high standard of Integrity, our clients know they can rely on us. We are trustworthy, transparent and loyal.

Agility

Dynamic Capability + Ability to be Nimble and Responsive = Agility
From our establishment till date, IFH has maintained a ‘Yes, We Can’ Attitude, which is fostered by our agility. We respond to challenges and requests in a quick, yet efficient manner to accommodate the needs of our clients and to make our projects successful.

Quality

Integrity + Passion + Agility = Quality
Quality – the value which rounds up IFH as a whole. Since our inception, we have strived to provide the best quality to our industry and beyond. With our Integrity, Passion and Agility combined, we ensure a level of Quality which exceeds expectations.

OUR APPROACH

360 ° Business Support to ensure your company's success - move over the plus sign to discover our solutions.

OUR SOLUTION

Ready-made best practice frameworks
Tailormade solutions
Experienced Consultants

OUR SOLUTION

Extensive reporting software incl.
Company reports
Benchmark & SWOT - Analysis

OUR SOLUTION

MysteryShopping
Customer Feedback
Sentiment Analysis

OUR SOLUTION

Coachings
Training unlimited
Training by Design

23
20
18
19
2
17
21
15
14
13
11
22
1
9
10
8
7
12
6
5
3
4
16
Testimonials!

We are proud to support you!

Explaining data on whiteboard

Our Consultants

Our team of consultants are experienced experts in the hospitality and service industry. They offer their expertise to support you with customer experience management, revenue generating solutions as well as training and coaching programmes.
Everyone doing his job. Young people working in the call center. New deals is coming

Our Customer Success Team

Our Customer Success Team is your dedicated point of contact for all your requests and accompanies you from the first inquiry and during the whole cooperation. They are dedicated to meet all your needs to ensure your company's success.
man-390342_1920

Our Mystery Shopper

Our international team of Mystery Shopper provides experience in the hospitality & service industry. They are as individual as your customer and deliver the important insights that you need to understand your customer and constantly exceed their expectations.