OVER THE last 30 years, we at IFH have inspired you to improve, but now it is time to get ahead!

Welcome to Get Ahead, IFH’s Mystery Shopping programme that covers all guest-facing areas be it via an on-site visit, a call, or through any online channels.

We analyze your current performance through the eyes of your customers and help you and your teams to Get Ahead. Our Get Ahead programme helps you to monitor and improve each step of the customer journey, right from the booking experience -through online and personal booking channels- until the warm farewell at the end of their stay.

All our solutions focus on guest engagement, upselling, conversions and identifies the strategic areas where you need improvement.
Through our customized reports and our Mystery Audits plus programme we provide you with a variety of integrated tools to allow you to enhance your service and sales rapidly.

Now it is the time to GET AHEAD with our integrated solution of Mystery Shopping, Guest & Employee Feedback, and Sentiment Analysis to ensure continuous development

OVER THE last 30 years, IFH has inspired you to improve, but now it is time to get ahead!

Create customer for Life!

Understanding your customer's needs and designing their experience with your company is the key to customer satisfaction, loyalty and employee engagement. 

Our solution enable you to discover your company through the eyes of your customer-
online and offline!

Mystery Audits

There are only a few moments when your agents get the chance to create a memorable guest experience with guests.  Make them count and actively influence customer satisfaction, operational efficiency, and revenue optimization with Get Ahead.

View your guest experience and service delivered at each touchpoint along the guest journey. Monitor your guest experience through various channels; remotely, over phone or online channels, or a visit at your site.

Customer Feedback

Today, we’re living in a feedback-driven world, with customers having a perception of your brand before they even walk through your front door. Guest feedback is becoming a prominent force in the industry and with Get Ahead, you can act on it immediately.

IFH offers you a real-time guest feedback solution, where guests can provide feedback while being in your outlet, giving you the opportunity to apply immediate corrective measures. Make guest experiences memorable to enhance your brand image and perception with us.

Sentiment Analysis

Guest Sentiment Analysis – Get Ahead’s brand new element. View how your customer perceives your brand, via the feedback they provide online, on third-party platforms. At IFH, we compile data such as your social media mentions and reviews, to turn them into meaningful insights catered to your needs.

Get involved with our Guest Sentiment Analysis programme today, for precise results, enhanced insights and to track your brand perception.

Ready made or hand crafted?

Use one of our ready made frameworks for various industries or let us design your individual brand framework to measure your customer experience.

Mystery visit

Hotels

Empty Meeting Room With Table and Whiteboard

Meeting & Events Sales

Everyone doing his job. Young people working in the call center. New deals is coming

Customer Service Center

Natural relaxing spa composition on massage table in wellness ce

Spa

wine-glass

Restaurants

retailRetail

Retail

An woman descended from a slide into a pool with transparent water

Theme Parks

The people’s emotions in the cinema

Entertainment

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